Privacy Policy

Effective date: September 1, 2026

Northern Flame Plumbing & Heating Ltd. ("Northern Flame," "we," "us," or "our") respects your privacy. This policy explains what personal information we collect when you use northernflameplumbing.ca (the "site") or contact us, how we use it, who we share it with, and the choices you have. We handle personal information in line with Alberta's Personal Information Protection Act (PIPA) and other privacy laws that apply to us.

1. Who is responsible for your information

Northern Flame Plumbing & Heating Ltd. is responsible for the personal information it collects. If you have any questions or requests about your information, contact us at info@northernflameplumbing.ca or 403-389-9775.

2. Information you give us

When you fill out a quote request or contact form, or when you call, text, or email us, we collect the information you choose to provide. This usually includes your name, phone number, email address, the property address for the job, and any details you share about the work you need. If you apply for a job through the site, we collect the information you send with your application.

3. Information we collect automatically

When you visit the site, we and our service providers may automatically collect some technical information, such as your device type, browser, general location, the pages you view, and how you arrived at the site. This is collected through cookies and similar technologies. We use it to keep the site working, understand how it is used, and improve it.

4. How we use your information

We use your information to respond to your enquiry and provide a quote, to schedule and carry out work you ask us to do, to communicate with you about your job or application, to keep records for our business and legal needs, to operate and improve the site, and to meet our legal obligations. We do not use your information for marketing you did not ask for.

5. On what basis we collect it

We collect, use, and disclose personal information with your consent, or as otherwise permitted or required by law. By submitting a form or contacting us, you consent to us using your information for the purposes described in this policy. You can withdraw your consent at any time by contacting us, though doing so may mean we can no longer provide a quote or service.

6. Who we share it with

We do not sell your personal information, and we do not rent or trade it. We share it only as needed to run our business, for example with service providers who help us operate the site, send email, schedule jobs, or process payments, and only so they can perform those services for us. We may also disclose information if required by law, to protect our rights or safety, or in connection with a sale or reorganization of the business. Any service providers we use are expected to protect your information and use it only for the purposes we set.

7. Cookies and analytics

The site uses cookies and similar technologies to remember your preferences, keep the site secure, and measure how it is used. Most browsers let you refuse or delete cookies through their settings. If you turn cookies off, some parts of the site may not work as intended.

8. How long we keep it

We keep personal information only as long as we need it for the purposes described in this policy, or as long as the law requires. When we no longer need it, we take reasonable steps to securely delete or de-identify it.

9. How we protect it

We use reasonable physical, technical, and administrative safeguards to protect personal information against loss, theft, and unauthorized access, use, or disclosure. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we work to protect your information appropriately.

10. Your rights

You have the right to ask what personal information we hold about you, to ask us to correct it if it is wrong, and to ask questions about how we handle it. To make a request, contact us using the details below. We will respond within the time the law allows. If you are not satisfied with our response, you may contact the Office of the Information and Privacy Commissioner of Alberta.

11. Links to other sites

The site may link to other websites we do not control. This policy does not apply to those sites. We encourage you to read the privacy policy of any site you visit from a link on ours.

12. Children

The site is meant for adults and for our business customers. We do not knowingly collect personal information from children. If you believe a child has provided us information, contact us and we will delete it.

13. Changes to this policy

We may update this policy from time to time. When we do, we will post the revised version here and update the effective date above. Please check back so you know how we handle your information.

14. Contact us

Questions about this policy or your personal information? Get in touch: